At Nomaden Art, each product is custom-made just for you—carefully designed, printed on demand, and goes through a quality check before shipping. Because of the personalized nature of our products, all sales are final.
However, your satisfaction is very important to us. If there’s an issue with your order, we’re here to help.
When Are Refunds or Replacements Available?
We only offer free refunds or replacements in the following cases:
- The product is damaged during shipping.
- There is a manufacturing defect.
- You receive the wrong size or incorrect artwork.
We do not accept returns or issue refunds for:
- Customer errors in selecting the wrong size or artwork.
- Change of mind after placing the order.
How to Request a Refund or Replacement.
To submit a request:
1. Contact us within 30 days of receiving your order.
2. Include clear documentation of the issue (photos or videos).
3. Complete our [Return Request Form] or reach out through:
Email: support@nomadenart.com
Live chat on our website
Our official Contact Form.
"You do not need to return the damaged product."
Refund Process
Once your request is verified and all documentation is received:
- The refund will be issued to your original payment method.
- This process may take up to 15 business days after verification.
Note: Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Print Placement & Quality Tolerance
A minor variation of up to 0.5" (1.27 cm) in print placement is within acceptable production standards and does not qualify as a defect.
Thank you for shopping at Nomaden Art.
If you ever experience any of the issues mentioned above, please don’t hesitate to contact us—we’ll be happy to assist you, including providing a refund if eligible.